No payment taken for our DevOps tooling until it meets or exceeds the requirements agreed in our contract.
No Initial Charges
No initial charges (migration fee, monthly maintenance fee, server fees) until we have fully migrated all customer applications to their new home, and said applications are running to pre-defined standards of performance, reliability, and security.
If a customer’s IT estate (one or more servers that we host) experiences reliability issues which are a direct result of the underlying infrastructure (i.e. something we manage), and not due to code inefficiencies (i.e. something their web developers manage), we will refund up to 100% of that months maintenance fees*.
No Monthly Maintenance Fee
No monthly maintenance fee* where our customers feel our level of service has fallen below those which are defined within our SLA.
*This is the amount payable for the service we provide and does not include fees payable to third party providers (Cloud, SaaS, IaaS, etc)